I will only make one post office drop a week which will usually be on a Saturday.
My turnaround is up to 3 weeks, however I do aim to make up your orders ASAP.
Please bare in mind shipping times may take a little longer than usual due to COVID-19
R'n'D products are handmade and made to order. Processing times may vary and can take up to 3 weeks for dispatch. If you are looking to have a product for a specific date, please get in contact and we will do our best to meet your required date.
Delivery within the UK is charged at a flat rate of £4.00 per order, This is for 2nd Class signed for.
Delivery outside the UK is charged at £5 which is a standard service, the option for tracked shipping is also available at £10. International shipping time periods may vary - please contact us for an estimate.
If your address is not within the EU then you may incur customs charges and unfortunately R 'n' D Paws does not pay for them.
If standard shipping is selected, R'n'D accept no responsibility for any lost items.
Any products in our Ready To Ship section will be posted out ASAP
Refunds and Returns
If for any reason you wish to return or exchange any items you must advise us within 14 days of receipt. Items must not have been used or damaged in anyway. You will be responsible for the cost of postage/courier for returned goods unless the original item was shipped in error.
Any items returned worn or hairy will not be given a full refund.
All Custom orders are non refundable.
Please check your details thoroughly at checkout. If you enter the incorrect shipping details at checkout please email us straight away. If your order has already shipped we accept no responsibility.
R'n'D Products are made from Harris Tweed which is 100% wool. They can be cool washed by hand or popped in the washing machine at 30c ( I recommend if washing in the machine to pop any products with hardware into a sock or pillowcase to avoid any damage)
Never leave on your radiator or in a direct source of heat. Leave to dry naturally.
Over time and with frequent use, your Harris Tweed collar may become fluffy (remember its 100% wool!) we recommend when your collar is flat and dry, to use a razor to gently shave excess fluff away.
Bows can easily be cleaned with the wipe of a cloth or we recommend a gentle hand wash and reshape. If you get mud on your bow when out on walkies, leave to dry and you'll be able to gently brush it off, but never scrub!